Alexander Pereira at Woonin: A new approach to integrations enables proactive control

The dependency on IT within the core processes of housing associations continues to increase. To prevent risks within these processes, organisations need to retain control over their application landscape and the integrations within it. But how do you achieve this? And is it possible not only to respond to user error messages, but to prevent them altogether?

CorporatieGids Magazine spoke with Alexander Pereira, Manager Information Services and Facility Solutions at Woonin.

Solving issues before they are reported

To achieve this level of control, Woonin uses Datarotonde Regie. “The system not only detects issues, but also ensures follow-up and resolution. After an extensive pilot phase, we can confirm that we now have far greater control over our chains and integrations. For example, we now receive system messages about resolved incidents, including root cause analysis, before a user has even had the chance to report a problem. This type of proactive service benefits everyone and shows that we truly have control.”

Moving beyond finger pointing

By opting for proactive control over integrations, Woonin’s uptime has increased to 98 percent. “Fast incident resolution, often proactive, creates a sense of calm. We experience our collaboration with Datarotonde as a true partnership. Our challenges are their challenges. This makes us faster, more flexible and future-proof. We have also mandated Datarotonde to resolve integration issues with external applications and parties on our behalf. This allows us to move beyond finger pointing and focus on facts and joint solutions.”

Breaking free from reactive incident management

“Our employees can now focus on their core tasks instead of losing time on technical troubleshooting,” says Pereira. “Previously, staff had to investigate integration issues themselves. That is no longer necessary. This results in a more efficient working environment and more time for innovation and improvement. The real gain lies in the increased sense of calm and control, thanks to preventing prolonged disruptions.”

Source: CorporatieMedia – Photo: Theo Scholten